Recognising the importance of addressing vulnerability and delivering targeted support is critical when safeguarding and empowering every energy consumer.
Our mission to create a more inclusive and equitable energy landscape hinges on ensuring that the voices of all people are heard and their needs are met. This includes helping to identify those in most need of support, designing bespoke services, and creating educational materials that lead to increased engagement.
Our approach extends beyond immediate support. We believe in empowering vulnerable consumers with knowledge and tools to navigate the energy landscape. Through educational programs and resources, we enable individuals and households to make informed decisions about their energy usage, reduce costs, and enhance their energy security. This includes utilising our Fairer Warmth energy advice system