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Consumer Impact Panel

In the transition to net-zero energy systems it is important that new service design takes into account diverse views so that these services work for everyone.

Working with Three Hands Insight, we’ve established a bespoke panel of people from their Lived Expert Community who are able to provide valuable insights into services that are shaping the future of the energy industry.

The Lived Expert Community

The community consists of over 200 individuals from diverse backgrounds across the United Kingdom. The lived expert community represent a broad spectrum of life circumstances, including:
  • 1. Fuel Povery: Members dealing with unpredictable and insufficient financial resources that impacts ability to pay for energy.
  • 2. Disability: Members with varying forms of physical or cognitive disabilities.
  • 3. Poor Mental Health: Individuals navigating mental health challenges.
  • 4. Unpaid Caring: Those who provide unpaid care for family members or friends.
It’s important to recognise that vulnerabilities rarely exist in isolation; often, one vulnerability can lead to another. Consequently, our community members frequently experience multiple vulnerability circumstances simultaneously.

Engagement Approach

By engaging lived experts in meaningful ways, valuable insights can be gained into the design of future energy systems. Their voices and experiences guide us and our partners towards policies and service practices that ensure energy equality, making sure that no one is left behind as we work towards a sustainable and equitable energy future.
Example engagement approaches might include:
  • • Pop-up Panels: Offering critical assessments of energy-related products and services to ensure accessibility and affordability.
  • • Insight Sessions: Sharing their firsthand experiences as energy consumers to highlight areas where improvements are needed.
  • • Immersive Innovation Programs: Actively participating in innovative initiatives aimed at making the transition to net zero equitable for all.
  • • One-to-One Interviews: Providing personal narratives that shed light on the specific hurdles they face and potential solutions.
  • • 'Rapid Reaction' Surveys: Offering timely feedback on current energy issues, facilitating informed policy decisions.
  • • Journaling: Documenting their experiences to deepen our understanding of the challenges they encounter and the support they require during the transition to net zero.
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